Dear Valued Customers,
We are committed to providing you with the best possible service and experience.
To ensure the continued performance and reliability of our services, we will be conducting scheduled maintenance for an infrastructure upgrade. This necessary upgrade will result in a temporary interruption of our ChangeVision Members Site, the primary platform for managing Astah licenses.
Scheduled Maintenance Details:
- Date: Sunday, March 17, 2024
- Time: 1:00 PM – 2:00 PM JST (Japanese Standard Time)
Impact of Maintenance:
During the maintenance window, you will experience temporary unavailability of the ChangeVision Members Site. Specifically, you will not be able to:
- Download Astah products.
- Access, download, reissue, or renew your license files.
- Receive new licenses purchased from our online store.
We understand the importance of the services we provide and apologize for any inconvenience this scheduled maintenance may cause. Our team is dedicated to minimizing the downtime and ensuring the upgrade is completed within the allocated time frame.
After the Maintenance:
The maintenance is expected to conclude by 2:00 PM JST. We encourage you to access the ChangeVision Members Site after this time. Should you encounter any issues or have questions, our support team is ready to assist you.
Support Contact:
For any questions, concerns, or assistance, please reach out to us at support@astah.net. Our support team is here to help ensure a smooth transition and address any inquiries you may have.
Thank you for your understanding and patience as we work to enhance our infrastructure to serve you better. We appreciate your continued support.
Sincerely,
The Astah Team
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